Beeline charges money for mobile Internet. How to find out why money was debited from your Beeline account: disabling unnecessary services

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Quick answer:

• Contact technical support. Free works for this 24/7 line 0611 . Here you can find a list of all paid services and refuse their further use.
• USSD request. You can find out where the money is going by sending a system command *110*09# . The response message will contain a list of all activated services.
• Call. There is a dedicated line giving full information according to the tariff plan. To do this you can call the number 067409 , the system’s response will come in the form of an SMS notification.

• Transition from any browser to the official website BEELINE.

An interesting detail is typical for any cellular providers in the Russian region: unauthorized withdrawal of funds from the subscriber’s personal account. In this case, we are not talking about fraudulent actions on the part of the operator, but about the forgetfulness of the users themselves. Often, various services are connected to the number, which are positioned as free service. However, this is just a marketing ploy. The free period is usually limited to a certain period, after which a paid subscription is automatically activated. How to find out why they withdraw money on Beeline? Here you need to find out to which number the debit is being made, and then cancel further subscription to services. In this case, the yellow-striped operator offers several options for action.

How to check expenses

Why do they withdraw money on Beeline? In most cases, these are activated paid subscriptions and services; payment may also be charged for the newsletter of the Chameleon service if the user clicked on the link in the message sent by the system. This action automatically issues a paid subscription to news from this resource. However, there are also more prosaic situations. In some cases, there is a failure in the operator’s billing system, so the number is billed incorrectly for services voice communication. In any case, the provider will not notify the user about additional expenses; you will have to find out the reasons for the charges yourself. You can do it like this:

• Contact technical support. For this purpose, there is a free 24-hour line 0611. Here you can find out a list of all paid services and refuse their further use.
• USSD request. You can find out where the money is going by sending the system command *110*09#. The response message will contain a list of all activated services.
• Call. There is a dedicated line that provides complete information on the tariff plan. To do this, you can call 067409, the system’s response will come in the form of an SMS notification.

Important! You can find out where money goes from Beeline for free. The service works not only in the connection region, but also in regional roaming.

The written-off balance can be checked online. Beeline offers its subscribers a cost detailing service. To do this, the following algorithm of actions is used:

• Transition from any browser to the official BEELINE website.
• Authorization in “Personal Account”.
• Transition from the main page to the finance and detailing section.

A complete list of financial transactions for the current issue will be presented here. Reports can be viewed for any period within 6 months. If desired, you can order a printout of expenses in XLS or PDF format, which will be sent to email.

Peculiarities

To prevent the operator from debiting funds from the account, subscribers need to take basic precautions when working on the network. In most cases, subscriptions are activated when visiting various sites whose owners are trying to promote their services. Here you need to adhere to the following rules:

1. Do not accept number verification codes.
2. Do not publish your data on dubious resources.
3. Do not send messages to short numbers.

Important! If a site asks for personal information, it is better to leave this resource in order to save money.

If the services were still connected to the number, you can unsubscribe in your “Personal Account”. To do this, you need to go to the service management section. All paid options that have been activated on the number will be displayed here. You can refuse services using virtual keys by moving them to the “OFF” position.

Additional features

You can disable expense detailing by sending SMS to short service numbers. In particular, by sending a message to number 1401 indicating your email address, you can order itemized expenses for any period. The report will be sent in XLS or PDF formats.

In addition, you can use the command *122#. After processing the request, a report on the subscriber’s last 5 paid actions will be sent to the mobile phone.

Both services do not require a connection and are provided free of charge. It is worth noting that you can access the system 10 times a day maximum.

Video for the article

Competition between leading operators cellular communications Russia is forcing them to use various tricks, with the help of which they can simultaneously manage subscribers and increase their profits. To this end, Beeline unilaterally changes outdated tariff plans to new ones, often unprofitable for customers, and also seeks to impose paid services using various methods. But what should people do who are used to saving and are very surprised by sudden debits from their account? To understand where money goes on Beeline, we suggest understanding the reasons and ways to control services and subscriptions.

Top 4 reasons for writing off money from your account

Unfortunately, the number of complaints about the mysterious disappearance of money among Beeline clients is constantly growing. This fact is explained by the sum of two components: a change in marketing activities within the telecommunications company and the active actions of third-party organizations offering, for a certain subscription fee, to subscribe to the mailing list of horoscopes, jokes, weather forecasts, etc. Taking into account these factors, a total of 4 reasons can be identified that explain why money is withdrawn on Beeline.

1. For providing paid subscriptions from third-party Internet resources. This is the most common reason for debiting money from an account, since it is easy to activate a subscription without knowing it. For example, when clicking on a link while surfing the Internet from your phone, when replenishing your account through an unverified site, while making online purchases.
2. For the provision of paid services from Beeline that were ever connected and which the subscriber forgot about.
3. Money can be withdrawn for debt using another number documented for one person.
4. Due to hidden services that were initially activated in the tariff package, but were not announced by the operator. Withdrawal of money for this reason often occurs during a remote transition to another tariff plan.

Order details

After finding out the reasons, the user is left with two unresolved questions for Beeline: how to find out why money is being withdrawn from his account and how to stop debiting money? The most correct decision would be to order detailed expenses for the period of interest. The procedure itself is simple and can be completed in a couple of minutes in your Personal Account, in the My Beeline mobile application or through Beeline technical support.

The document provided by email or on the page in your Personal Account will indicate where the funds went and in what amount.

How else can I check debits from my Beeline account? Firstly, you should use it periodically free service « Easy control", which allows you to view the last 5 changes to your mobile account. You can familiarize yourself with the conditions for obtaining details and “Easy control” in the article.

Secondly, send a USSD request * 110 * 09 # or call 067409. As a response, you will receive a message with a list of paid subscriptions activated on the SIM card.

Third, download the user’s Personal Account to home page which displays all connected services.

If you are unable to determine on your own why the money is being withdrawn, you should contact the helpline at 0611 or visit the subscriber service center.

Disable unnecessary options

There are several ways to stop receiving paid content:

• in the “Services” section of your Personal Account;
• in the “My Beeline” application directly from your smartphone/tablet;
• using an individual USSD command for each option, which can be found on the operator’s official website.

Extra charges from your phone can disappoint your operator: it is important that funds from your mobile balance do not go to waste, but are spent only on paying for necessary communication services, and not imposed services. If you find that money has been debited from your number's balance, there are several ways to figure out why this happened. Commands and self-service services will help you quickly find out why you withdrew money on Beeline.

Is it possible to find out why the money was withdrawn on Beeline?

Most quick option– dial the command *122# Call on your phone. In response to this request, you will receive an SMS message containing information about the last 5 paid charges from the phone number. In addition to the amount, the date and time will be indicated. The message will help determine where the money went from the phone.

Another common way is to login personal account Beeline. Login is a number without 8, the password is ordered with the command *110*9# Call. If you are logging into Personal for the first time, you will need to accept the offer and determine the type of access. You must select “Full”, then it will be possible to obtain all the information on the phone number and perform all the necessary actions. In your personal account, you will need to open the “Details” section (on the left), select the desired period and check for which money is withdrawn from your Beeline phone. You can also turn it off here paid services.

In addition, you can:

• View write-offs using mobile application"My Beeline." Navigation in it is the same as in your personal account.
• Ask a question to a support specialist on the Beeline operator website.
• Call the customer support center at 0611 (from Beeline number) or toll-free number 8-800-700-0611.
• Write an email describing the question you are interested in and indicating the phone number in question.
• Contact your nearest Beeline office. You can find out where the nearest office is located on the operator’s website.

Why do they withdraw money from a Beeline phone?

There may be several reasons for debiting money from your account:

• subscription fee for the selected tariff plan;
• subscription fee for additional services included in the tariff plan (answering machine, additional package Internet, etc.);
• mobile internet tariffs;
• debiting money for subscriptions and entertainment services of third parties.
• payment for services on the Internet.

Using the methods described will help you determine why Beeline is withdrawing money from your balance. Paid services can be connected:

• when accessing the Internet from a phone;
• when installing applications containing viruses;
• when clicking on malicious links;
• when dialing commands from a number;
• when responding to silent messages;
• when transferring access codes to a phone number to attackers.

Need to check parameters tariff plan, it may have a subscription fee. To do this, dial the combination *110*05# Call or in your Personal Account. Perhaps the tariff plan simply does not suit the user’s needs and needs to be changed. A lot of money can be spent on mobile internet.

IMPORTANT! To protect yourself from wasting money, you should not click on unfamiliar links, especially those received in SMS messages, do not respond to messages from unknown senders, and do not enter unfamiliar commands on your phone. It is useful to check your balance periodically, preferably every day, in order to track the withdrawal of money from your phone and quickly respond by removing everything unnecessary.

They withdraw money from Beeline: where to call

If write-offs occur despite the actions taken, you must promptly contact support. You can call the toll-free number 0611 (from Beeline), from any operator - 8-800-700-0611. When outside Russian Federation should be dialed toll free number Beeline support for calls from abroad – +7-495-797-27-27. When you are in Kazakhstan, you need to dial 116; calls from Beeline will be free.

When you call the Support Center, an automatic menu will appear. Some issues can be resolved immediately, using tone dialing mode. The autoinformer can announce a list of connected services on the number from which the call was made, tariff plan parameters, and the availability of paid subscriptions. Here you can disable withdrawing money from Beeline.

If the answer to the question is not found in the automatic menu, just go to any menu item; inside each item, the exit key to the operator should be announced. Most often it is 0 or 9.

Beeline withdraws money every day: how to turn it off

To disable paid write-offs, you must first determine the reason why the money is written off. You can check this in your personal account, or by calling the Support Center, writing an email, or visiting a Beeline office. Daily charges may occur due to entertainment subscriptions, services with a daily subscription fee, or a paid tariff plan.

Then, depending on the type of debit, you can quickly disable paid services and subscriptions in your Personal Account. After the operation, it is recommended to turn off and on telephone set to update information.

If you can’t remove the services yourself, you can ask a support specialist to do this and enable all possible bans on paid services and subscriptions. All restrictions on paid services are activated free of charge and will protect you from further loss of money from your number balance.

What to do if money continues to be debited

If paid services have already been disabled, but money continues to be debited, all you have to do is contact the Beeline office and write a written complaint describing the situation. In the request, be sure to demand that all additional paid services and subscriptions be removed from the number, recalculate (if you are sure that no paid services could be connected, even by accident), and establish a ban on the possibility of connecting paid services. Ask to make a copy of the request and put the date and application number on it so that the request reaches the executor, and there remains confirmation that the office was contacted with the request.

Written requests are considered from 24 hours to several weeks; as a result, a representative of the requests processing department must contact you and tell you about the actions taken with the number. If desired, you can ask for a response to your request to be sent by mail.

To protect yourself from unnecessary write-offs, just follow simple rules:

• do not follow links from SMS messages and messages on social networks if you are not sure of their safety;
• If you notice charges from a number, immediately contact support to disable paid services;
• disable the Chameleon service. Chameleon is silent messages that pop up on the screen. They themselves are free, but following the links provided entails the activation of paid services and subscriptions. The combination to turn off the Chameleon is *110*20# Call;
• do not give your phone number to strangers;
• monitor what children are doing on the phone. They can download applications that pose a threat to the phone, which will entail debiting money from the Beeline number.
• Be wary of requests from online acquaintances to pass on any code to them. Attackers often hack accounts social networks and through the codes they gain access to the number balance. Using codes, you can pay for services on the Internet without anyone’s knowledge;
• Check your number balance daily using *102# Call. Any balance changes above normal will indicate the presence of paid services and subscriptions.

They began to notice that in lately Money disappears from your Beeline account, but the paid services connected to the number do not provide for such debits? Don’t know how to find out why Beeline withdraws money? Most likely, the reason for the mysterious write-offs for you lies in the presence of connected paid services or subscriptions that you simply do not know about. Their connection could occur when visiting a site with a bad reputation, or they were connected in addition to some other service and were provided for free at first. Therefore, to solve the problem you need to find out. Much less often, money is withdrawn for other reasons.

The main reasons for money missing on Beeline:

• Availability of connected paid services;
• Availability of connected subscriptions;
• Availability of debts on other Beeline numbers owned by the subscriber;
• The presence of hidden conditions in the tariff plan.

We did not list the reasons for deception on the part of the operator. It is unlikely that Beeline will brazenly steal money from its subscribers. The operator has a lot of other ways to make money from subscribers, and stealing money from an account is too risky for its reputation. As part of this review, we will tell you how to find out why Beeline withdraws money. The recommendations below will be relevant regardless of the reason for which funds are written off from the balance.

If you are sure that the reason for writing off funds from your balance is the fault of the operator, then to solve the problem you need to contact the Beeline office and write the appropriate statement. However, in order not to find yourself in an awkward situation, we recommend that you first try to figure it out yourself.

How to order expense details

You can get detailed costs:

• Through your personal account;
• Through ;
• By calling the help center;
• By contacting the Beeline office.

The most convenient option involves using the capabilities of your personal account or the My Beeline application. Here you can get acquainted with the details of expenses, thereby finding out why Beeline withdraws money. The detail includes all financial transactions performed on the number. Even if you have a service activated for which one kopeck is charged daily, you will certainly learn about this from this report. Once you find out what the money is being withdrawn for, you can immediately disconnect unnecessary services through .

The personal account interface is made as clear as possible for subscribers, so there will be no problems with searching for the section through which the request for details is made.

If you need to find out why Beeline withdraws money using mobile phone, then you should use the “My Beeline” application. This is the same personal account, but only adapted for mobile devices.

To order details in the “My Beeline” application, follow these steps:

1. Log in to the application and select the “Finance” section in the main menu;
2. Go to the “Detailing” tab;
3. Specify the period of time for which you want to receive a detailed financial report;
4. If you want to order details by email, then find the “Send details” button at the very bottom and click on it.

How to find out what Beeline money is withdrawn for if the details did not help

Usually, the situation with mysterious debits from the balance becomes clearer after reading the details of the expenses. However, in some cases, subscribers do not understand the reason for withdrawing money from their account even after having access to a financial report of all transactions made on their number.

If detailing expenses did not help solve the expense problem, you can sort out the situation by contacting the help center or directly to the Beeline office. First, you should try to solve the problem by calling a help center specialist. . After calling the specified number, follow the instructions of the autoinformer, who will help you contact the operator. Tell the specialist about your problem and ask them to explain the reason for writing off the money.

If a call to the customer support center did not achieve the desired result, then take your passport and go to the nearest Beeline office. They will certainly help you here. If the office staff does not explain to you the reason for withdrawing money from your account, then write a statement. If you manage to prove that the debiting of funds was due to the fault of the operator, then you can count on a refund. Although, in fairness, it should be noted that proving the operator’s guilt will be very problematic.

In this article I express my negative, purely subjective opinion towards the Beeline operator and in no case do I impose it on other people! Please, if you do not agree with my opinion, do not read this article!

I’m writing a new interesting article for AskKak, when suddenly I receive an SMS from Beeline: “Your balance is less than 30 rubles.”

"And what? Nothing strange!” - you say. A regular SMS, the kind they send to everyone when your balance runs out.

And I probably wouldn’t have been surprised if I hadn’t topped up my balance exactly 4 days ago. After that, I didn’t call anyone in particular, I tried not to write SMS. Fortunately, now almost everyone is on the Internet: Odnoklassniki, VKontakte and Skype. Subscription fee My tariff does not include “Zero Doubts”. So where did my money go?

Now most of you will say: “Oh, okay, another whiner with his own far-fetched problem. I said it myself and didn’t notice! Yes, I also connected some services, a melody instead of a dial tone, or anti-caller ID. And now he’s trying to tell everyone here how bad Beeline is”...Well, I wouldn’t believe it either, and maybe I wouldn’t even read this nonsense.

But still I decided to write about it. Because my indignation knew no bounds. How so, Beeline?! It seems like a serious company, why would it do such things. That's the problem. We are often biased in trusting cellular operators. Well, since they took it off, there was a reason for it. And so on until it affects them themselves! I recommend that you finish reading the article and check your number, there will probably be a couple of fraudulent services that you didn’t even know about, but at the same time you regularly paid for them for more than one month!

Where does your money go?

And so, to find out where your money went from your balance, you need to tell fortunes using coffee grounds, go to

Note:

Sections of the site are constantly changing. Beeline does not stand still. Or maybe he just wants to confuse us. Therefore, if you could not find your personal account at the specified address, try to find it yourself required section on the main page of the website “beeline.ru”

How to register in your Beeline personal account

If you have not yet registered in your personal account, you can do this like this:

1. Dial: *110*9#
2. We are waiting for an SMS with your login and temporary password. The login will be your phone without the first eight (or +7)
3. Enter data on the Beeline website
4. After entering a temporary password, you need to come up with a permanent password
5. Enter New Password, agree to the terms and conditions and go to your personal account

In the “Profile” section you can see a list of connected services. Here you can immediately disable the unnecessary ones, those that you do not need. To do this, click on the switch to the left of the service, select a deactivation date and click on the disable button.

Do you think that's all? Yeah, we were daydreaming... :)

Does Beeline hide the services for which it charges money?

I don’t know if this is an omission of the site developers, or Beeline’s malicious intent, but for some reason not all connected paid services may be displayed in this list. In order to understand whether there are any in your case, you need to carefully look at the “details of communication services”: whether you have been charged for any unknown services.

We go to the “Financial Information” section (at the very top of the site, in the same place as the “Profile” section). In the “Details of communication services” item, select “for the last month” and click the “Online detail” button. After this, a list of your expenses and credits to your account will appear, which will detail when and for what service the money was withdrawn from you.

In this list, I found one paid service (not counting Mobile Internet), which was not even displayed in the list of connected services. But money was regularly withdrawn from my account for several months, and maybe even years (unfortunately, the history can only be traced over the last six months). There was a “Write-off for the Hello service” - this is a service where a melody sounds instead of a beep.

And now the most interesting thing: I didn’t activate the service, I didn’t hear any melody instead of beeps. Moreover, I already encountered a similar case two years ago. At that time, the money that had been written off was returned to me, a little more than a thousand rubles. I received an SMS with the words something like: “Refund for services not provided.” They apologized and said it was some kind of technical error happened. Well, okay, I thought, anything can happen, the main thing is that the money was returned. 🙂 And then the same thing happens again! I think this is no longer an accident. Beeline steals money?

Also, from the screenshot you can see that they quite often charged me for the Internet, and I don’t use the Internet from my phone at all! Later when calling help desk Beeline told me: “You probably have a smartphone and it goes online on its own, updating its applications.” Well, okay, God bless him, perhaps this is really my omission. But somehow it was a lot, in my opinion, it took about 15 rubles. per day!

It turns out that on average my phone went online about 10 times a day, and for each such login, for some reason, a strictly fixed amount of 1.46 rubles was charged. Probably all the updates were same size for several months. 😉 Well, okay... let's sum it up, it turns out that on average I've been withdrawing about 20 rubles per day lately, after changing the “package” tariff plan. Not bad! And I think, where did my money go?! 🙂

Why make it difficult to disable hidden paid services?

It will be possible to disable services that are not visible in the main list of services only by calling the support service at 0611. Those who have at least once encountered Beeline technical support are probably now trembling nervously. 😉 And not without reason! Sometimes it can be very difficult to get through this labyrinth of automatic menus to a live operator. Going to it is not so bad, then you have to wait until they answer you: listen to some 5th symphony by Schubert.

And lo and behold! They answered me: “Yes, indeed, you were charged for this service, but the service itself was not provided. This service you had it disabled back in 2010.” To which I asked (like two years ago) to turn off the services I do not need and return the money written off.

Disable through your operator only those services that you do not see in the list of connected services in your personal account and, accordingly, cannot disable them yourself, otherwise you will be charged 45 rubles. for each service disabled by a Beeline employee.

They promised me to sort this issue out within five days. We are waiting.....Today is the second day of silence, they continue to take money from me for a service not provided. I’ll be sure to add to this article later how it ended.

Check if money is missing from your relatives’ balance sheets

After all this, I decided to check the situation with my parents.

Note:

By the way, you can add other numbers to your personal account to manage services. Very convenient.

Believe it or not... the same song. Were not very connected required services: “Stay informed”, “Your operator” and the encrypted name “PC_PC_MG_AST”, as it turned out this is a discount service for long distance calls. Moreover, whether you call or not, money has been regularly withdrawn since back in 2009.

Parents don’t even remember who exactly connected these services. With their knowledge of the telephone: when, in order to call someone, they dial a number from a “live” notepad, and not from the contact list on the phone, I think it could not have happened without Beeline. Meanwhile, about three rubles were withdrawn from the balance of their phones every day, on weekends and holidays. And this is a little more than 4,000 thousand rubles for each, if you calculate from that time. This is how things are...

Eh...if only the law on the abolition of mobile slavery began to work as soon as possible. You don’t want to change your number, you understand, but I wouldn’t refuse to change the operator. I think this law will benefit us: increasing competition will force operators to provide their services better, lower prices on tariffs (unless, of course, operators agree among themselves), and in general, now they will think again before brazenly robbing their customers!

(12.12.2013) To be continued...

(12/13/2013) They continue to charge money for the “Hello” service...

(12/14/2013) Money returned! As much as 356 rubles! 🙂

But now it’s not clear whether the service itself was disabled or not. In the morning I received an SMS: “The Hello service has been activated for you. Disable service 0674090770"

But I asked to disconnect, not connect! 🙂

I try to disconnect at the specified number, the answer comes: “Dear Subscriber! This service has not been activated for you." Now I will periodically log into Beeline’s personal account to check if money is being withdrawn on the sly again.

I wonder if this happens with other cellular operators? Please write if you have lost money from your balance. Was it possible to get them back?

(03/26/2014) Addition to the article:

Today it turned out that the MTS operator also practices connecting services without the knowledge of subscribers. I inserted an old SIM card today, topped up my balance and it immediately went into the red. After investigations, it turned out that I allegedly personally activated the GOOD’OK (beep) service, although I 100% did not activate any services and no one except me had access to the phone. Just some miracles! Error? But somehow such “mistakes” do not happen in favor of subscribers. Has anyone ever mistakenly forgotten to write off money for a conversation?! Maybe the operator transferred money to someone’s balance by mistake?! Don't think!

In general, always keep an eye on your balance and connected services!