The object does not support a js property or method. Cannot sign data Error description: Object does not support the Sign method

When trying to log into the VTB24 client bank system on the corresponding website, the user may encounter the error “The object does not support the property or Browseforfolder method" Typically, this problem arises in a situation when the Browseforfolder script, used by the VTB24 system to select the desired directory by the user, does not work correctly, or conflicts with other software components. In this article, I will tell you what the “Object does not support the Browseforfolder property or method” problem is, what its causes are, and how to fix the Browseforfolder error on your PC.

The essence and causes of the problem with Browseforfolder

As I already mentioned above, a common cause of dysfunction is the incorrect operation of the Browseforfolder script (script file), created to allow the user to select the folder he needs.

Specific reasons for the “Browseforfolder” error may be as follows:

How to fix the error "The object does not support the Browseforfolder property or method"

To solve the problem with Browseforfolder in VTB24, I recommend doing the following:

1. Download and install the latest version on your computer Internet browser Explorer(version 11.0 and higher). At the same time, make sure that the browser you install matches the version of your operating system(). To find out the bitness of your OS, press the Win+Pause keys, and in the window that opens, check the “System type” parameter;
2. Run your browser as administrator. Right-click on the browser icon on your desktop and select “Run as administrator”;

   

3. Install the latest version on your computer NetFramework;
4. Install the module cryptographic protection"VTB24". If, when an error occurs, the system prompts you to install “VTB24 Cryptographic Protection Tool” from “Step Up, Inc” in your browser, click on “Install” (it is recommended to click on the arrow to the right of “Install” and select “For all users”) and confirm the installation .

   

5. Reload the page and try to log in again. If necessary, confirm the operation of the recently installed module by clicking on the “Allow” button in the corresponding notification;
6. Change your browser security settings. Launch the browser, click on the settings icon (gear on the right), select “Browser Options”. In the window that opens, go to the “Security” tab and set the security slider to the lowest value. Then go to the “Privacy” tab and uncheck the “Enable pop-up blocker” option;

   

7. Check your browser's ActiveX settings. Select Internet Options again, go to the Security tab, and select Other. In the window that opens, find the option “Allow approved domains to use ActiveX” (usually located at the very bottom), and set its value to “Allow”;
8. Remove incorrectly working library files. Go to the main Windows OS folder, look in the System32 or Downloaded directories Program Files the following files:

• mesproax.dll
• mespro.dll
• mespro.sig
• MessagePRO Class

If found, delete them, restart your computer, and try logging into the VTB24 client-bank system again;

Conclusion

If an error occurs in VTB24 - “an object does not support a property or method”, you should use the set of tips I listed above. Pay special attention to running your browser as an administrator, as well as deleting the files I mentioned in the corresponding Windows OS directories. Following these tips will correct the error in question, thereby ensuring stable operation of the VTB24 client-bank system on your PC.

One of the features of modern financial structures is that almost any bank provides its clients with access to a personal online account, which allows them to manage their accounts, transfer money, pay for various services, without wasting time on going directly to the organization’s office.

Unfortunately, in some situations it becomes impossible to access your personal page in online banking. For example, when you try to use this tool from VTB24, the message “the object does not support the Browseforfolder method” may pop up.

What does this mean and how to correct this situation?

What does this error mean?

VTB24 Bank uses a special script to automatically select its users. Its name is Browseforfolder. The most popular root causes of such trouble are:

1. Outdated Internet browser version Internet Explorer, which a client of a financial institution uses to log into his account.
2. The browser itself or the scripts do not function correctly.
3. The rights of the Internet browser used are not sufficient to carry out the intended operation.
4. Problems with an important component (ActiveX).
5. Version not up to date Microsoft Framework.

Any of the options described above may result in the script required for login not being supported. Fortunately, there is a technique that solves this problem.

Correcting the situation

The first step in a situation where “the object does not support the Browseforfolder method” is to update the login program, that is, the Internet browser:

• Go to the official website of the software distributor;
• Choose the most current version, according to the bit depth of the operating system used;
• Perform installation and restart the computer.

Next steps:

1. Check for the latest Microsoft Framework and ActiveX. Go to the pages of official distributors and install the latest versions.
2. Try to log into your account using the “administrator rights” property. To do this, click on the IE icon with the right mouse button and select the appropriate function.

The next step is the installation of special cryptographic protection, which can be recommended in case of such an error - the system itself can issue a similar message. Necessary:

• Click on the button to the right of “Install”;
• Select installation option for all users;
• Wait for the procedure to complete;
• Refresh the page you are using. Give permission to use protection.

Alternatively, to solve this problem, you may need to install a security plugin “ CryptoPro EDS Browser plug-in:

• Enter a search request to download this tool;
• Go to the suggested page;
• After transferring the installation package to hard drive, make sure that all browsers are temporarily closed;
• Complete the installation and restart the PC.

The next step is to change the settings of the Internet Explorer browser:

• Click on “Tools” and go to “Internet Options”;
• Select the “Security” tab, move the slider to the lowest position;
• Go to “Privacy”, uncheck the box that is responsible for blocking pop-up windows;
• Return to “Security”, click on “Other”;
• Search for the parameter responsible for using ActiveX. Set it to “Allow”.

In some cases, the cause of the trouble associated with the lack of support for the Browseforfolder property or method is the incorrect operation of some libraries. They should be detected and removed:

• Go to system folder OS;
• Login to System32;
• Search for and remove the following items: "mesproax", "mespro.sig", "mesproax.dll" and "mespro.dll".

It is advisable to restart at the end.

The last stage that completes the treatment is to reset the browser settings, if none of the above suggested options has a positive effect:

• Once again, go back to IE's Internet Options;
• Go to “Advanced”;
• Find and click on the “Reset” button.

All that remains is to reboot the equipment again and check the result.

Error: "Unable to load module capicom.dll" Error: "The capicom object is not installed"

Errors from http://sberbank-ast.ru when logging in using an Electronic Digital Signature)

Solving these problems in 5 minutes. (There are two methods available to you, manual and automatic.) If the error persists in the automatic solution after installing the first component, use method No. 2. If you have any questions, write in the comments.

Automatic registrationlibraries capicom_ 2.1.0.2Mandatory component for working with digital signature capicom_2.1.0.2_sdk

If after installing the auto-installer you still get an error on platforms using the capicom.dll librariesyou need to remove previously installed libraries, go into the registry using the regedit command and delete all keys with the index capicom.dll. After that, reboot the workstation and go to the procedure manual installation libraries according to the scheme described below. Current library as of January 10, 2012 v2.1.0.2

To install capicom.dll on Windows (XP), follow these steps:

Manually registering the installation of the capicom_ 2.1.0.2 library download the archive and unpack it to C:\WINDOWS\system32\ (capicom.dll). After placing the library in the desired directory, run on the command line C:\WINDOWS\system32\regsvr32 capicom.dll

To install CAPICOM.dll on Windows Vista, Windows 7, Windows 8, Windows 8.1follow these steps:

1. Download the file

2. Extract to the directory "C:\windows\syswow64"

3. Register the dll library, to do this in command line(Start - Run) enter: c:\windows\syswow64\regsvr32.exe capicom.dll

4. To create a repository, download the CreateOP file

5. Unzip the file and copy the files from the folder

6. Go to C:\WINDOWS\syswow64\... and paste the copied files with file replacement

7. Run the CreateOP.bat file (if you do not see the “.bat” extension, then you need to run the file that displays as “ Batch file MS-DOS")

8. After running the file, a window should appear, click OK in it

9. In the next window, click OK again

Everything is required domain names with which you work through capicom must be added to trusted nodes in the browser properties!!! If this is not done, the error: “Failed to load module capicom.dll” and the error: “The capicom object is not installed” may appear regardless of the presence of Capicom in the system.!!!

Object does not support Browseforfolder property or method: what is this error?

First of all, it is worth paying attention to the fact that the resource itself (server), to which a connection is made from the user’s computer, sometimes tends to be inoperable.

Suppose the user sees the error “The object does not support the Browseforfolder property or method,” he clicks OK, but it has no effect. What does this mean? Yes, only that the true cause of the failure is not the server’s operation, but the settings of the user system and IE browser settings.

How to fix it?

If the error “The object does not support the Browseforfolder property or method” appears, how can I correct the situation so as not to have to worry about changing settings? You can simply change your browser and try to log in to your banking resource using it.

But here’s the problem: it turns out that the work of the VTB-24 client bank does not support all modifications of browsers, not to mention the fact that it does not work correctly with all of them, even with the declared full support.

Actions when starting the browser

But let’s return to the “native” Windows IE browser, which is available in any modification and related problems not only banking, but also other resources and services on the Internet. If the user does not want to give up using IE at all, or there is no access to the resource in other browsers, he will have to perform several simple steps, which very often eliminate the reason for the message that the object does not support the Browseforfolder property or method. What to do in this case?

After installation, you can not change the default settings for now, but simply run the browser as administrator (this applies to Windows systems 7 and above). The launch menu is called up by right-clicking on the program icon. Perhaps starting without administrator rights was the reason for the notification that the object does not support the Browseforfolder property or method.

Installing the .NET Framework

On the other hand, the situation described above may not be the cause of failures. Another big problem is that many programs and sites indicate that for correct access the .NET Framework version of at least 3.5 must be used.

On some computers, system updates may be disabled, so it is advisable to install the platform yourself, again by first downloading the installation distribution from a Microsoft resource. By the way, it’s better not to install version 3.5, but to immediately find the fourth update or release 4.5 there.

Setting the correct Internet Explorer browser settings

Now a few words about eliminating the error “The object does not support the Browseforfolder property or method” using browser tools if all of the above did not give the desired effect.

IN in this case the user will need to go to Internet properties from the Control Panel, select the security tab in the settings window, go to trusted sites and add the full address of the resource to the list.

Security and ActiveX Component Enablement

If, even after changing the settings, a message appears stating that the object does not support the Browseforfolder property or method, you must lower the security level by moving the fader (slider) to the lowest position.

On the privacy tab, you will also need to uncheck the pop-up blocker box.

After that, on the same security tab, a little lower and to the right, you need to click the “Other...” level button, and then in the new window find the line for allowing the use of ActiveX parameters by approved domains and perform the permission with the corresponding button.

Along the way, as an additional option, you can also set permission for domains marked as safe. In most cases this helps.

Yes, and here's another thing. As an additional tool, you can download the latest JAVA platform and integrate it into the system.

If none of this works, you can do full reset browser settings. And remember that when you try to log in, the VTB-24 system will offer to install a special software in the form of a protective cryptographic module, which must be agreed upon.

Removing incorrectly working scripts

Finally, another reason for the inability to access online banking may be that the system has broken dynamic libraries the operating system itself.

In the very simple case they can be identified using the command console running as an administrator, in which the sfc /scannow command is written. On the other hand, you can try to update them or install underloaded or damaged objects using the DLL Suite utility specially designed for this.

If the downloaded or updated system components still turn out to be inoperable, forcibly deleting some of them may help. First you need to go to the root directory of the system and select the System32 directory.

Now attention!!! The following files are subject to deletion:

• MessagePRO Class;
• mespro.sig;
• mespro.dll;
• mesproax.dll.

After removing the selected components, the computer system must be completely restarted, after which you can try to log into the online banking system or other failed resource again.

Note: This technique is offered as a last resort and is therefore performed at the user's own risk. Even specialists who troubleshoot this type of problem give absolutely no guarantee that after this, banking will work, and (even worse) the system will boot in normal mode. So be careful and attentive.

Instead of an afterword

That, in fact, is all that concerns the correction of such an unpleasant failure regarding VTB-24 or any other resources. As many experts note, this problem in most cases concerns this particular system, although, very likely, it can also occur when accessing other sites and their services. It is impossible to say right away what exactly the problem is and what was the root cause of its occurrence. Therefore, you will have to perform the actions in the order indicated above (from the simplest to the most complex). In the end, it is in relation to the online service of the specified bank that at least one of the given methods should certainly help.

And if nothing at all gives the desired effect to correct the situation, the user will have no choice but to contact the support service or at least use the services of an online consultant directly on some website. As mentioned above, it is very possible that the failure occurred and was not the fault of the user and his system settings. But in order not to bother with IE settings or deleting libraries (which is not always safe), it is better to immediately clarify which browser is best to use instead of IE. This, as noted by many users, is the simplest solution.

When working with a computer, various kinds of errors often arise, and while some of them are understandable, some, such as a message that an object does not support the property or the Browseforfolder method, can lead the user into a stupor.

Most often we encounter this users of VTB-24 bank who try to take advantage of it online services through a browser, while at home or while traveling.

It may occur because the script encounters incompatibility or is incompatible with some .

There may be many reasons, but how do you know? what exactly to do in this case and how to make sure that she never returns again, we will describe in detail below.

Contents:

What causes

The error most often appears when moving from directory to directory when working with VTB-24.

During this process, certain scripts are used and if it occurs, it means that something is preventing them from being executed correctly. Reasons for this outcome may be as follows:

Many believe that it occurs due to the VTB-24 service itself and complain about their servers because of this. However, this is far from the case.

As the list of options for the occurrence of Browseforfolder shows, the essence of the problem lies on the client’s side, in its browser or system.

One of the most simple solutions one could call it simple replacing the browser with a more advanced and up-to-date one, such as or . But VTB-24 is fully functional only with standard Internet Explorer, so problems with outdated versions are inevitable.

It would be much easier if all elements of the system were compatible with other browsers, but for now you can’t count on that.

Therefore, let’s move on to analyzing each of them one by one. possible reasons occurrence.

Working with the browser

The first step is to make sure that it is not in the browser, because all other manipulations with an outdated version will lead to nothing.

For the most part, the so-called “native” built-in Internet Explorer browser is used, which is constantly undergoing changes from its creators.

If no other browser is suitable for the job, or the user does not want to give up IE, then you should try to update it to a newer version.

To do this, you need to visit, where in the corresponding section you can find and download the latest IE product.

Pay attention! You should download with an eye to the bitness of the operating system. and each of them has its own browser version. To find out which one you have installed, you need to press the key combinationWin + Pause and find the required information in the section "System type".

After successfully updating the browser, you can try to log into the VTB-24 system again, but it is best to run the browser as an administrator.

To do this, go to the menu "Start", find the IE shortcut or use the search and click on it right click mouse, in the appeared context menu find "Run as administrator" and click on the item with the left mouse button.

For many users, the script fails only because the rights are limited.

Only the administrator has full access to everything and if your account does not allow you to open files under this name, you will have to reconfigure it.

Working with the Framework

If, after all, the cause of the problem is not in the browser, then you should check. .

To maintain all services and stable access to various resources, a framework of at least version 3.5 must be installed.

However, it is better to install release 4.5 or higher immediately in order to be sure to avoid various conflicts.

Not all PCs come with the .NET Framework update out of the box, and some users disable this feature for all applications to avoid memory fill.

In this case, the only option is to download from the official website, install, restart the PC and check again to see if there is an error.

Internet Explorer Settings

If the above steps did not lead to the desired result, then you can try to reconfigure IE a little, this will require:

Using the ActiveX Component

Does your browser keep giving you an error? In this case, let's go back to the settings and in the tab "Safety" lower its level by using the slider and moving it to the very bottom.

A little lower in the same window you can find a button "Another…", click on it, and a new window will open.

It lists a huge list of parameters, among which the user needs to find all those related to the component and check the box Prompt in all of them.

This global approach helps in most cases, and the error disappears, but perhaps the reason lies in something completely different.

For example, in a recently downloaded application or browser add-on that prevents it from launching correctly. The easiest way to do this is to reset all browser settings.

You can also download the Java platform and unzip it to install it. It will independently integrate into the system and establish possible malfunction in the script.

Important! When you first log into VTB-24, a pop-up window with advice will appear install a cryptographic protection module. Be sure to agree, because if you refuse, this may lead to various problems with logging into the site in the future.

Eliminating unnecessary scripts

The final way to fix everything is to either reload the broken scripts or simply remove them from the OS.

Dynamic libraries that are in the system, too there may be main reason denial of access to site services. Some of them may not work and such libraries need to be disposed of.

First you need to find them among others. This will help us, in which we type sfc/scannow.

The system gives us a list of necessary libraries, which can then be manually reinstalled so that they work again.

Bottom line

This error can occur not only when working with VTB-24, but also with other sites or platforms, however, most often the banking system still issues something like this.

Almost certainly one of the above methods will help you resolve all the nuances and move on to normal operation with service.

But if you fail, you should not despair; there is a support service, by contacting which you can always explain the situation and ask for help. A competent consultant will always help you, because it is in the interests of the bank that each user has full access to all functions of their system.