Service management is not available. Personal account of the mobile operator Megafon

Individual user page on the website mobile operator– convenient and efficient customer self-service service. However, the company’s support center often receives complaints: “I can’t log in.” Personal account"Megaphone". In such cases, an important task is to determine the cause of the error. They may be based on incorrect operation of the equipment or network. Thus, failures can be resolved independently or with the help of the support center.

There are several reasons why login problems may arise. All of them can be divided into several groups:

• Password and login. The most easily solved problem is incorrectly entered data during authorization. Without this, it is impossible to log in to the system.
• Temporary server unavailability. The error may occur within the network or on the data transmission and reception server.
• Technical failure. Possible both from the user’s device and from the operator’s equipment.
• Malfunction of hardware or software.

Thus, difficulties with access to the personal account can arise both due to client errors and due to system failures on the part of the operator. To find out possible reason, it is recommended to try to find the source yourself, then send a request to support.

What to do if the personal account does not work

In order to identify the problem, you must use the following recommendations:

1. Check network connection. To do this, just open any other website or application.
2. If you can’t log into the user’s page from a computer, try logging into the network from another device. And vice versa.
3. Check the browser operation. It is enough to disable blocking utilities, or log in from a different browser.
4. Check the correctness of the entered data (login and password).
5. Check device compatibility.

If you cannot solve the problem yourself, it is recommended to call customer support.

Why is it impossible to log into Megafon’s “Personal Account”

As mentioned above, there can be many reasons and prerequisites for difficulties when entering the site. In each individual case, the system can report the presence of a failure itself.

I can’t log into “My Account” Megafon: it says the wrong password

As follows from the system message, it is indeed possible to enter an incorrect password or phone number. In addition, in this case it is likely:

• accidentally pressing Caps Lock;
• random change of keyboard layout;
• spelling errors or typos in your nickname or password.

If Megafon “Personal Account” does not work due to the listed factors, you can resolve the difficulties yourself.

Internal system error

In a different way internal error system is called error #2. It indicates a system failure that includes several other failures. Most often it is associated with a lack of funds on the balance, incorrectly entered user information, and temporary service errors. The phenomenon can be corrected by rebooting the device (if we are talking about a smartphone on Android or another OS), using a different browser, or checking the account. If all these methods do not help, it is recommended to wait a while or contact support.

Account blocked

If the account is blocked due to lack of funds on the balance, it is enough to top up the account. If you are unable to log into Megafon’s “Personal Account” due to voluntary blocking or suspension of the use of a SIM card for a long time, you must contact the support service or the company office.

SMS with password does not arrive

First of all, if an error occurs, you need to check the correctness of the entered data. If you still do not receive an SMS with a password, there may be a system failure or increased load on the server. In this case, it is recommended to try again later. If the error persists in this case, you should call hotline, or contact the sales office.

Insufficient access level

Depending on the method of entering the page, the company provides three types of access:

1. view only;
2. managing your own number;
3. number and account management.

If an insufficient access level fails during authorization, you must contact the sales office to replace it. You must have your passport with you. If the SIM card is a corporate one or is registered to another person, changes will be denied.

Required to enter the code from the image

If input from a picture is required during authorization, you must follow the procedure. However, even in this case, a new failure may occur, which will cause problems with Megafon’s “Personal Account”. Therefore, it is important to type the proposed code correctly and, if necessary, request a new one.

If you forgot your password

If you do not remember your authorization password, you need to recover it. To do this, simply enter the USSD code *105*00# in dialing mode and press the call button. An SMS with current user data will be sent to the number.

Can't log in from computer

The most simple solution is an attempt to log in using another device (phone or tablet computer), or open the page in another browser. Situations often arise when the personal account ceases to function only on computers. Accordingly, login can be made on gadgets.

Can't log in from phone

Likewise, in this situation, it is recommended to use other devices, especially if the failure occurs when working with official app mobile operator. If the procedure does not give the desired results, you should contact support centers.

What to do if you can’t log into your personal account

It is possible to eliminate the error in case of temporary loss of access and permanent failures. First of all, you need to try to solve the problem yourself. If the procedure turns out to be impossible and Megafon’s “Personal Account” does not work today, it is useful to wait for time. You cannot change significant settings without the approval of company employees (especially if the functionality turns out to be limited without making changes), since in this case there is a possibility of new failures. It is better to immediately contact the operator for a solution.

Conclusions

Anyone can experience difficulties when authorizing a mobile operator subscriber account. At the same time, some errors can be easily eliminated, while others require the intervention of company representatives. If an account suddenly stops functioning without making changes, there are probably three main reasons: blocking, technical failure, server overload.

Concerned about its clients, it offers a wide range of services, useful options, favorable tariffs, and, not unimportantly, managing your own number using your personal account tools. To achieve this goal, numbers are used service telephones, and also USSD commands Megaphone. Armed with such technologies, management personal number can be done directly from your phone, even without Internet access. Where can I get a list of useful MegaFon numbers, and also get brief information about their purpose? Our short article can tell you about all this.

So, let's look at the necessary and useful numbers from MegaFon: All kinds of reference and informational numbers; Numbers for managing a current account and resolving financial issues; Numbers that control the tariff model and a number of related services. This review will also provide emergency numbers.

Helpful reference numbers

One of the most significant and authoritative numbers of Megafon is rightfully considered the help service - 0500 . Many problems are solved thanks to this number. MegaFon help desk will help you get an answer to important issues, as well as connect the necessary service, or disable one that is no longer relevant. This service will help you understand any settings using voice prompts that work automatically.

What is noteworthy is that this service provides access to its service around the clock. You can reach MegaFon's helpline not only from mobile phone, but also from the city. For this purpose, the number 8-800-550-05-00 is registered on the network, which is a complete copy of the above-mentioned service. It contains in its database the same information as short number, and is an indispensable assistant in managing various functions.

Do you like to travel and visit different countries? In this case, the number +7-926-111-05-00 is just for you. A number dialed in this format will allow you to call MegaFon's helpline from any country on the globe. By the way, connecting to the helpline from international roaming will be free.

Next number help desk– this is a number with a voice automatic assistant. By calling mobile number 0505, which is free, you can get detailed information on all your questions. The automatic intelligent informer works around the clock, without interruptions, failures and a string of queues.

List of emergency numbers

• 101 – call fire departments;
• 102 – police call number;
• 103 – ambulance;
• 104 – gas emergency service;
• 112 – operational and emergency rescue service (Unified Service).

By dialing the number emergency service Using the voice menu, you can easily contact representatives of the fire, gas, medical and police departments.

Certain mobile phone models can also accept regular emergency dialing numbers – 01, 02, 03 and 04.

USSD balance management commands

The most necessary and important numbers MegaFon help desk we already know. Now let's get acquainted with the teams that are responsible for balance. The main USSD command is *100# , which determines the current account of its owner. This simple number can be learned easily or entered into your contact book.

If when using the command *100# If you have problems (the information is not visible or it is difficult to discern), then you can always find out your balance by calling 0501. The autoinformer will tell you this.

Next USSD request *550# informs about the detailed balance. A text message is sent to your mobile phone containing the following data:

• Available funds;
• Granted limit;
• Current balance.

Available funds are the sum of the current balance and the cash limit provided by the operator. In order to receive information about available minutes, SMS and Internet traffic, there is a command on the MegaFon network *558# . By sending such a request to the operator, in a few seconds you will receive a comprehensive answer to your question.

Mentioning all the useful operator numbers for managing a money account, one cannot fail to mention the bonus program. To find out the balance bonus points need to send a request *105*5# . This request will also help you exchange your points for a variety of rewards.

Team *512# will allow you to see information about the last five debits from your cash account. In a few minutes, an SMS will be sent to your number with a transcript of the latest charges. The command is very useful for identifying money leaks from your phone balance.

USSD commands Megafon with zero balance

Let's look at some Megafon USSD commands that are directly related to the balance, from the “Possibilities at zero” category:

• *144*subscriber number# - USSD command for the “Call me back” service. Having sent such a request with the number of the called subscriber, he will receive a short notification asking him to call back;
• *143*subscriber number# - USSD command, which implies topping up the account of the subscriber who sent such a request. And the request itself indicates the telephone number of the subscriber you are contacting with the request;
• *550*1# - USSD command that makes it possible to activate useful service- Credit of trust. What does this mean? The Megafon company allows its clients to obtain a credit limit, with the help of these funds they can use all the services provided;
• *106# is a USSD command that makes it possible to activate the Promised Payment service. This command allows you to borrow money from the operator if at the moment no for replenishment. By sending such a request to the operator, you receive a certain amount of money into your current account.

You can learn more about the services from the “Opportunities at Zero” section on the MegaFon website, on our website, or ask the operator about the question you are interested in.

Megafon USSD commands for managing services and tariffs

The most necessary Megafon USSD commands are those that make it possible to manage your tariff plan, balance and services. This includes the most simple command, which allows you to control the connected this number paid services. Having dialed the combination *105*503# , you will receive detailed information about the amount spent from your account.

Using USSD command *105# You can manage services and tariffs on your number. And it is not necessary to do this only through the “Personal Account”. This request gives the subscriber a solid opportunity. Namely: disabling or connecting certain services, managing tariffs, working with bonus program, obtaining a variety of reference information. Using this tool, you will solve a lot of questions that interest you.

Useful USSD commands Megafon

• *105*37# - a request that allows you to find out the tariff plan you are using;
• *205# - to avoid searching for your number for a long time, dial this combination;
• *105*503# - a request that makes it possible to obtain a list paid services, assigned to your number.

Do you like to manage your phone and tariff using a self-service system? Connect and disconnect services and control your balance via the Internet? Then read on. Have you never used this opportunity and generally can’t stand all these newfangled things? Read more: the story I wrote today will be useful to you.
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I have always been amazed by the talent of individuals to try (and, unfortunately, sometimes successfully) to transform any instrument originally created in the name of good into something destructive.

The sister of a good friend of mine flew to visit friends abroad to go on a week-long road trip with them. After the arrival, she called back, said that everything was fine and... disappeared. Rigel and I have already discussed the high cost of roaming here in the comments, and so my friend, after this call from the airport, simply wrote SMS a la “kadila” (answering them is also expensive, but at least you don’t have to stand at the payment terminal like in the old days once every five minutes “toss a coin”). After another unanswered message, my friend somehow became worried and started calling. Short beeps were his answer. It’s clear that the balance has gone into minus, we need to put money in. Thousand after thousand were sent, but no connection appeared. What to do? Call friends? Where can I get their number? Should I contact the police? So, it seems, 72 hours should pass there. An acquaintance called Megafon support (the number belonged to this operator), whose employees, by the way, are very polite and professional (I’m no longer making this up, but telling the truth). The girl from the support said that there was a voluntary blocking on the number, i.e. a complete ban on any type of communication. Here you go! Who are these things? voluntarily does? Fortunately, the SIM card was registered to a friend and he, having dictated his passport data, removed the block and contacted a relative who was also starting to get nervous.

It turned out that one of the “friends” accompanying the relative on the trip used access to her phone and found out the password from the Megafon Service Guide. After which I simply went into the settings and blocked the number. As he himself explained, to " she has became a bida and she turned to me".

Do you know who it was? The same character I invented ten posts ago: Vladimir Viktorovich Odnovzvod. So what? He was invented anyway - even if he takes part in this story =) By the way, I feel that he will appear on this blog more than once.

Why did I ask you to read all this, you ask? There are no such inappropriate people in your environment and this cannot happen to you in principle? Are you sure? Silly teenagers, hooligan schoolchildren, jealous husbands, just strange comrades in life - no one? Let's say. But still, just in case, do this.

Option 1. You don't need a Service Guide.
Find out the password for it (if you don’t know it) by dialing *105*00# on your phone. Log in to your personal account by entering the number in the format 9261110505 and the password received via SMS. Select from the menu: Service Guide Settings -> Access Level Control. Install new level access: No access to "Service Guide". Sleep well: without a visit to the office with your passport and appearance, no one will have access to anything anymore.

Option 2. You like the Service Guide and because of some eccentric people you are not ready to give it up.
Change your password by dialing *105*01# following the system instructions. Don’t be shy about the password complexity, you can use up to 26(!) characters. Do not write down the password or tell anyone. Don't give your phone to suspicious people. Don't let him out of your hands. Sleep almost calmly.

PJSC MegaFon is a modern operator that pays special attention to self-service services for its customers. Thanks to this, customers will be able to independently activate the functionality they are interested in.

The operator has developed a personal account for its clients (Megafon Guide service), which is constantly modernizing. This can be seen in new releases of the self-service service. You can log in to your account in 3 ways, namely through:

• Website;
• Smartphone or tablet;
• Social media;

Before choosing a method, you need to analyze all the options.

On February 16, 2015, Megafon launched an updated personal account (https://lk.megafon.ru), replacing the old, less productive version of the Service Guide (https://kavkazsg.megafon.ru). The self-management system is created using adaptive layout technology - it adapts to the size of the device screen, that is, logging into your personal account is possible in full screen mode from any device: be it a cell phone, tablet, laptop or computer.

To enter your personal account, you need to dial the command “*105*00#” on your number. In response, you will receive an SMS with a registration code. The login is your phone number, and the code is a temporary password, which is recommended to be changed to a permanent one. The password must contain 6-25 characters (Latin letters and numbers). The new PIN takes effect 5 minutes after the update.

In a self-government system, the user can:

• Change tariffs;
• Enable and disable options (including delayed date);
• View expenses and order details;
• Block a number;
• Pay for communication services;
• Enable redirection;
• Disable content;
• Control the balance of tariff units for packages (SMS, Internet traffic, minutes).

Useful USSD commands (requests)

• *205# — find out your number
• *105*2# — your MegaFon tariff
• *100# — check balance
• *144*subscriber number# - call me back
• 0770 - beep
• *133*amount*number# - transfer from your account to another number
• *106# - promised payment
• *526# — unsubscribe from SMS spam (mailings)
• 0500 — MegaFon help
• *105# — service menu

Authorization via mobile device

Authorization via mobile device is no different from logging in via the WEB interface. If you registered through the website, then the same username and password can be used to log in via your smartphone. Logging into the Megafon account via phone is due to an automatic check by the operating system for compliance of the site with the mobile application. After that, you can install it on your phone. Mobile application MegaFon has the same functionality as the WEB version and is installed on smartphones with popular operating systems(iOS – iPhone, smartphones with Android OS and Windows platform).

Login via social networks

From the personal page of a social network user, you can manage your Megafon personal account. This is possible thanks to a special application focused on social networks. To do this, just go to the official open group Megafon at vk.com/megafon. WITH right side There is an application “Personal Account”. Click the “Launch” button to enter your number’s personal account and get 100% access to number management.

How to receive a password via SMS

When logging into the Megafon Guide service again, you will need to enter your username and password. If they are lost, you need to request that it be resent to the subscriber's number. To do this you will need to send SMS with the text “00” on number 000105.

Logging into the Megafon Guide service into the self-government system makes it possible to change the tariff plan, view the list of connected services, manage settings and your number.

Get password - USSD request

*105*00#

The received access code is the required password. The service operates around the clock.

Access levels

The operator has several levels of access to the information contained in his personal account. This is very convenient, since full access is not always needed. For example, an account for a child is needed only to see how many minutes, SMS or Internet traffic are left. At the same time, it is not advisable for the child to independently connect the functions and change the tariff. For these purposes, there is a certain hierarchy:

• View Only is the access level described above. The user in the account can only view information about the tariff, services, package balances, but cannot manage the tariff and services.
• Account management – ​​provides access to all actions that are defined by the personal account interface without restrictions.
• Subscriber management - used by legal entities that may have several numbers on one personal account. If this access level is connected to an individual, it will be equivalent to the “Account Management” level. If such access is granted to the subscriber legal entity, then he will be able to fully manage his number, but will not have access to manage the numbers of other subscribers of this legal entity. For the legal entity itself. persons there is a special “Personal b2b account”.

If you have any difficulties working with your account, you can contact technical support. The operator will explain why the problem arose and how it was solved.

Video review

The megaphone personal account and all its capabilities attract the interest of subscribers not only with a wide range of features and functions, but also with the opportunity to participate in various promotions and monitor the status of their bonus account in real time.

The Personal Account self-service system provides users with the opportunity to monitor the status of their personal current account, receive comprehensive information about charges and payments, makes it possible to change their tariff plan, makes it possible to order additional services, as well as optimize costs by choosing the most profitable tariff options.

The functionality of the Personal Account makes it possible to manage the communication services provided by Megafon directly from the screen of a mobile phone, tablet or computer in just a few steps.

How to create a Personal Account

Access to your Personal Account is carried out using a login and password.

Acts as a login telephone number subscriber

You can get the password in 3 ways:

1. Using a mobile phone, dial the number 0505 and then simply follow the instructions of the voice informant.
2. All you need to do is send a blank SMS to the number 000110 . You will receive an SMS message with a password in response.
3. Take advantage of USSD requests - dial a combination of numbers and symbols *105*00# and make a call. A password will be sent as a response.

Access to your personal account using USSD request. This service available to all mobile phone owners. It will make it possible, by sending a simple request, to receive comprehensive information about your tariff plan, as well as change it, disable it, connect various additional services, provides the ability to activate the promised payment, and much more.

To enter the USSD information menu, just dial the combination from your phone *225# and press call.

Sending any USSD command as one of the types of personal account services is free.

Dial and send different combinations correspond to different services. Setting the language in which it is desirable to receive information: if there is a need to set the display of USSD services in Latin graphic display, you need to send a request *160*1# , to change to Russian - *160*2# . This service will eliminate the appearance of incomprehensible hieroglyphographic and other incomprehensible symbols.

It must be remembered that in case of a replacement on the subscriber number of the translit, that is graphic display in Latin letters of the Russian language, as well as vice versa from Russian to Latin, the requested changes take effect from 8 a.m. the next day.

To receive information using your personal account, you need to dial the appropriate combination and click “Call”:

• access to the service and account management menu - *105# ;
• to receive a password to your personal account - *105*00# ;
• to get current information about your balance - *100# ;
• find out your number - *205# ;
• to check the connection of paid services - *583# ;
• to find out the current tariff, dial the sequence *105*1*2# ;
• to get information about the remaining megabytes, SMS, minutes - *558# ;
• information about recent expenses is available upon request - *512# ;
• request “My latest payments - sequence of characters *105*1*4# ;
• order a dental account - *105*2300# ;
• information about expenses for the current month - *922# ;
• changing options and services - *105*2# ;
• information about the tariff plan - *105*3# .

The service for connecting additional traffic is requested using a combination dial *370# .

In your personal account using USSD services you can also obtain various reference information:

• about available bonuses - *115# ;
• location of the nearest communication salon - the sequence is determined *123# ;
• block number - dial sequence *105*2041# ;
• getting your phone settings - *105*6# ;
• support verification telephone, as well as a 4G SIM card - *507# ;
• information about the number's affiliation with the operator - *629# ;
• change USSD menu language - *160# ;
• connection of the “Promised payment” - *106# ;
• send a request “Call me” - dial the sequence *144*+79xxxxxxxxx# where “xxx...” is the number of the subscriber from whom you are requesting a call;
• request “Pay for me” - dial sequence *143*+79xxxxxxxxx#, where xxx... is the number of the subscriber you are contacting for help.

Personal account as a Web interface

You can take advantage of all the benefits of your Personal Account not only using your mobile phone, but also using a computer connected to the Internet.

In order to use the services of “Personal Account” via the Internet, you need to go to the Megafon company website and click on the “Personal Account” icon. The user will be asked to enter a login (phone number) as well as a password in the appropriate fields.

Also, to prevent multiple automatic registrations, as well as access by robot programs that send messages, you will need to enter a captcha (CAPTCHA) - a security code that will be displayed on the page.

The phone number is entered in 10-digit format starting with 9 as the first digit.

Access to the “Personal Account” web interface is free. Moreover, if the service “ Mobile Internet", GPRS traffic is not paid for. In accordance with the tariff plan used by the subscriber, operations for managing the “Personal Account”, as well as obtaining information using the Personal Account, are paid.

Access levels

There are several access levels in your personal Web account:

1. Viewing only. The user can view information about the status of the Personal account and subscriber number. Taking any action to Personal account impossible.
2. Subscriber management. You can view information about the status of the subscriber and Personal Account with the ability to perform actions only using your personal number.
3. Account management. The user can view information about the status of the Personal Account, numbers - both his own and others defined for the Personal Account, as well as perform various actions on the numbers.

Features of the Personal Web Account

Your personal account Web interface will allow you to:

• order a one-time detailing to your address email, as well as manage black lists;
• activate various discounts on calls, internet, MMS, SMS;
• find out about the remaining minutes provided, as well as Megabytes, MMS, SMS that were received as part of various offers;
• make payments using bank card;
• send SMS messages within the Urals to MegaFon subscribers;
• take part in the loyalty program called “Megafon-Bonus” and activate various rewards within its framework.

Using your Personal Account to use the Megafon-Bonus program

Your personal account is an excellent tool for working with all the benefits that participation in the Megafon Bonus program provides.

The principle of Megafon-Bonus is quite simple. User cell phone, which is connected to cellular communications Megafon company, accumulates bonus points. In the future, they can be exchanged for different great deals or communication services.

At the end of the month, accumulated bonus points are awarded for using the services provided by Megafon.

To become a participant in this program:

• just send (free) to the number 5010 SMS with number 5010 ;
• send USSD command *115# ;
• dial USSD command *105*5# on your mobile phone;
• connect through your Personal Account.

There is no fee to participate in the program.

Bonus points for those taking part in the program are awarded for using all major communication services. The points received are subsequently exchanged for services presented in the catalogue.

Subscribers of Moscow Megafon, excluding corporate clients, can participate in the program.

Program participants mean individuals, with whom an Agreement has been concluded providing for the provision of communication services with the allocation of a number.

Bonus points are calculation units that are provided to program participants for paid communication services, as well as for the services they use.

Program participants are given the opportunity to use these points to exchange for various discounts. They are not used in cash or equivalent.

The bonus account, the status of which can be found in your Personal Account, is designed to record accumulated points, their quantity and use.

The terms of the agreement on participation in the program represent a public offer drawn up within the legal framework of the Russian Federation.

The billing period in the program is one month.

If within a month the subscriber has not made a single exchange operation for the services or discounts provided in the catalog, his participation in the program is automatically suspended.

Megafon subscribers can find out information about the number of accumulated points not only in their Personal Account. You can also send to the number 5010 (free service) SMS with the text “0”.

In his Personal Account, a Megafon subscriber can instruct the operator to transfer his advantage in the form of points to another participant in the program. The possibility, conditions, and procedure for transferring benefits are specified in the terms and conditions of each promotion.

If a subscriber decides to take part in the bonus points program, you should carefully monitor the progress of the promotion. The operator, as a rule, reserves the right to change the list of services for points, as well as the terms of the promotion, without appropriate notification to the subscriber.

"Support" option

By selecting this option, the user of the Personal Account in Megafon gets access to a section that contains the most frequently asked questions and qualified answers from specialists to them.

To do this, just click on the subsection that most closely matches the content and meaning of the subscriber’s question. Graphically, subsections are displayed on the screen as a line.

Personal account on the social network “VKontakte”

Using this function, without leaving your profile on a social network without going to the operator’s web resource or contacting the contact center, you can enjoy all the benefits of your Personal Account.

• control the status of the subscriber’s account;
• obtain information about accruals and payments;
• change the tariff plan;
• use tariff options to minimize costs;
• order additional services;
• obtain information related to room service.

At the same time, using the opportunities that the “Wall” provides, you can be aware of everything that your friends have done using the Application, add your favorite numbers, activate express payment cards, rewards, expand the black list, and send SMS.

You can also use all the functions of the social network as usual.

Personal account for iPhone and Android smartphones

For those subscribers who use smartphones with operating systems installed on them Android systems, as well as iOS, specially designed applications are offered that provide more convenient and comfortable access to your Personal Account and use of its functions.

These applications make information available:

• about the discounts provided;
• about the current balance;
• about the tariff plan;
• about payments, as well as accruals by number;
• information about tariff options, as well as connected services.

The application interface allows you to control your phone by performing many actions:

• disable and enable options and services;
• change the tariff plan;
• for a period of no more than ninety days, install free of charge blocking of communication services for the desired period;
• order detailed invoices by fax or email;
• activate various rewards that were received as part of the Megafon Bonus.

Applications for smartphones with Android and IOS operating systems are downloaded from the Internet and automatically installed on the gadget. After installation, an icon appears on the desktop, clicking on which launches quick access in "Personal Account".

When using this application, the password for accessing your “Personal Account” from a smartphone is obtained in the same way as in the case of obtaining a password for the Web interface.

Installing applications is free. At the same time, within the boundaries of the territory home network GPRS traffic when working with applications is provided free of charge.

If the application is used abroad or in other regions of the Russian Federation, payment for traffic is made in accordance with the roaming rates of the guest network.

Using your Personal Account using the Voice Menu

This service makes it possible to obtain information about your account status, as well as manage services using a voice call from a mobile phone.

The service connection and information menu (dial +79221110505 or 0505) provides the following options:

• disable and connect additional services;
• control and manage tariff options;
• change tariff plans;
• block numbers;
• manage the options of the Megafon-Bonus program.

To perform one or another required action, you need to follow the instructions of the voice informant.

When using roaming, dial the number 0505 is not carried out, but to the number +79221110505 is charged according to roaming tariffs.

Using your personal account using SMS

In this case, managing the functions of your Personal Account and obtaining information occurs by sending SMS requests from a mobile device.

With their help you can:

• disable and activate discounts, as well as additional communication services;
• change the tariff plan;
• receive data on payment receipts;
• receive information about connected services and options;
• get title information tariff plan, packages and the amount of available traffic in them.

Access to your Personal Account via SMS is free. Messages sent to numbers 000105 , 000100 , 1410 , 000161 , 1100 , 5037 , others in the Urals are not charged.

About creating a personal account and its functionality - information in the video

Recovering a lost or forgotten password

For individual users, it is enough to send the appropriate USSD request from a mobile phone in the form of a combination of numbers and symbols - *105*00# , or send SMS to the number 000105 (free) with text "00". In automatic mode, the system will create New Password and send it as a response message. If previously, using the web interface, the user for verification provided for identification the correct answer to Security Question- it will be possible to recover the password also in case of absence, for example, loss of the phone. It will be enough to give the correct answer to this question.